Terms & Conditions
The following TERMS & CONDITIONS arrange the means and rules for using the www.othertheory.com website.
Vendor – AALIYAH CREATIONS LTD, entered in the Commercial Register of the Republic of Bulgaria with UIC 206564216, officially represented by Yana Basam Hadam.
Website address- on the web www.othertheory.com, as well as all applications providing the customer with access to the full catalogue at the specified address.
Customer - any person who has visited the website and / or has availed of the Services or its content.
Buyer - any customer on the Website, over the age of 18, who has provided delivery address and submitted valid payment on the territory of the Republic of Bulgaria.
Profile - a standard username and password chosen by the customer and providing access to all the goods and services offered on the website as well as the opportunity to exchange information with the Vendor.
Purchase Order - Buyer's Purchase Order for purchase of products and services, pre-selected by the buyer, offered on the Website. For the avoidance of any doubt, only orders with an accurate delivery address are considered valid.
Distance contract - an order made by a Buyer to a Vendor for the goods offered on the Website. For the avoidance of any doubt - individual orders are treated as separate contracts.
Services - the provision of any electronic services by the Website in order to provide the Customer with the opportunity to communicate with the Vendor and / or purchase the products offered on the website catalogue.
Electronic voucher – a combination of letters, numbers and symbols. The combination, thus created, is sent by the Vendor to the Buyer in the event that the latter decides to purchase an electronic voucher. The electronic voucher provided to the Customer is equal to the amount paid. The electronic voucher may be used only and is valid no longer than 1 month from the date of issue. When using an electronic voucher, the prepaid amount is deducted from the total amount of the Purchase order.
Promo code – a combination of letters, numbers and symbols that entitles the Customer to a fixed and / or percentage discount on the value of the order. The promo codes are provided by the Vendor to the Customer, by e-mail, at the address indicated by the latter, which is valid one calendar month.
Paid delivery – for all purchases the buyer pays for the transportation of the ordered goods and services. The delivery is carried out by a courier company to the address indicated by the Buyer. For the avoidance of any doubt, delivery costs are fixed at 5.5 EUR / VAT included, regardless of the volume and / or shipment weight for Bulgaria. 20 EUR for Europe, 30 EUR for USA and Canada, 30 EUR for the rest of the world.
The courier - purchase orders made through the Website are delivered through the courier company Econt for Bulgaria, Romania and Greece, and Skynet, FedEx or DHL for the rest of the world.
Order receiving - the date on which the order is delivered to the address specified by the Customer.
Basket - virtual list consisting of all goods selected for the purchase by the Customer.
Final cost - all costs incurred by buyers for the purchase of all goods, including the delivery costs. For the avoidance of any doubt - in the cases when the Customer uses a free delivery, it should not be calculated as it is at Vendor’s expense under these GTC.
With the present GTC, the Vendor, AALIYAH CREATIONS LTD, is registered as an administrator of personal data with the following numbers:
An Access to the limited parts of the Website becomes active after a sign up or log in to the Account. A Registration is made by filling in a standard form on the Website.
Access to the Website may be blocked unilaterally and without notice if it is found that the Customer misuses the content and / or the goods and services provided on the Website.
Upon registration, as well as upon confirmation of any purchase order made, the Buyer confirms that he has read and accepted the General Terms and Conditions (GTC).
All prices in the Catalogue of the Website are in BGN/EUR per single quantity / pair of each item displayed.
The Vendor strives to maintain an updated price list, retaining the right to renew or terminate any additional discounts / promo codes at any time without the need to notify the Customer of any change. For avoidance of any doubt - when ordering at a time of active promotion, the Vendor is obliged to send the Customer the purchased goods in accordance with the active promotion.
The Vendor reserves the right to adjust these Terms and Conditions unilaterally and without first notifying the Customer of the changes. For the avoidance of any doubt - with the confirmation of each Purchase Order, the Buyer declares that he has read and accepted the General Terms and Conditions (GTC) published on the website by the date of the order.
The Customer agrees that it is permissible to distinguish between the prices advertised on the Website and those in Vendor's shops around the country.
The website uses the manufacturer's official data on the colour range of the products offered in the catalogue. The customer agrees that colour differences between the delivered and the ordered goods are acceptable given that the colours seen in the pictures are dependent on the Client's computer configuration as well as personal visual perceptions.
Purchase orders are considered valid only upon a valid delivery address provided by the Customer.
Ordering goods from the catalogue can be made by choosing the option to visit the Website as a ‘guest’ or as a registered user.
When ordering goods listed in the Website Catalogue, the Customer agrees to the General Terms and Conditions (GTC).
Successfully submitted orders are confirmed by an automatic email with the order number.
Once logged into his / her Profile, the Customer may place one or more items on order by choosing the colour, size and quantity of each item displayed in the catalogue. Once all the options described are completed, the Customer adds items to the Basket by clicking "Add to Bag" button. Once all the desired items have been added to the Basket, the Customer must choose the payment method and delivery address.
In case of changes in the price list of the items offered, the Vendor reserves the right to cancel the orders, obliging to notify the Customer of the change and the actual price of the items ordered.
Despite all efforts to maintain up-to-date availability, the Customer agrees that the differences between the stock present at the time of the order and the actual established stock after the order is submitted, are permissible. In the event that the stock of one or more goods from an order are no longer available, the Vendor shall be obliged to contact the Buyer via the Account details. In these circumstances, the Buyer may choose one of the following options:
- drop off the goods with insufficient availability and confirmation (up to 10-day- period) of delivery of the available items only.
- order cancellation.
The Customer agrees that the retention of the URL address of an item on the Website and / or its preservation in the "Favorites" category does not guarantee its availability in the Website's catalogue. In relation to the foregoing, the Customer agrees that the items saved in the manner described above will be removed from the Catalogue of the Website and the status of such items will be changed to "Inactive".
In the event that a Customer orders an item which is "Inactive", the Vendor may cancel the order automatically. In such cases, the Vendor is obliged to notify the Customer by sending an automatic message to the e-mail address provided in the registration form.
Any order made through the Website is considered as a separate distance contract concluded between the Vendor and the Buyer. For avoidance of any doubt - The distance contract is deemed to have been concluded from the moment the order is being sent to the Buyer.
Payments for items ordered through the Website may be executed as follows:
- with a debit / credit card via Stripe. Cards types accepted: Visa, MasterCard;
- PayPal with e-mail – email@example.com
For the avoidance of any doubt regarding Customer's personal data, the Website does not store any information regarding the number and / or type of the payment card used.
Transport and Delivery:
Items purchased on the Website are delivered to the Buyer through the Econt courier company for Bulgaria, Romania and Greece, and DHL for the rest of the world.
Items are sent to the Buyer only after the Vendor has received a confirmation of the order. Upon receiving the confirmation from the Buyer, the Purchase Order is being delivered as follows:
- For Orders made outside active promotion/ discount periods - up to 3 / three / working days for Bulgaria, and up to 7 /seven/ working days for the rest of the world;
- For orders made during active promotion/ discount periods - up to 5 / five / working days for Bulgaria, and 10 /ten/ working days for the rest of the world.
The suggested delivery methods are as follows:
- Delivery to an office of the courier company;
- Delivery to an address specified by the Customer.
Orders sent to a courier office will be held in the office for no longer than 7 / seven / days. Upon expiry of this period, the Vendor has the right to cancel the Order without specifically notifying the Customer.
For Orders delivered to a valid address, the Customer is required to provide access and acceptance of the Order. In the event that the Customer is not found at the specified address, the Vendor reserves the right to cancel the Order or leave it at the nearest courier office, where the order can remain in the office for no more than 7 (seven) days after which order it is deemed to have been cancelled and the items returned to the Vendor.
Order cancellation and items return:
Buyer's cancellation of an already confirmed Purchase Order is made in the following order:
- Notification of Purchase Order cancellation by phone call to the phone number specified in Contacts section within 24 (twenty-four) hours after order was placed.
- Notification Purchase Order cancellation by e-mail to the email specified in Contacts section within 24 (twenty-four) hours after order was placed.
The Buyer has the right to refuse the Order if the entirety of the package and the items contained therein are damaged during transportation. For the avoidance of any doubt - if the integrity of the package is impaired but no damage to the goods has been done, the Buyer may not invoke this clause.
The return of goods to the Vendor shall be subject to the condition that the goods are in the same form in which they were received (with all the associated labels without being torn and / or demolished) and not treated with detergents (Perfumes, detergents, etc.), contaminated, damaged or used.
For the avoidance of any doubt, the Buyer may return the goods not later than the 14-day period commencing on the date of the Order delivery, as specified in the Commission for Consumer Protection.
For more about Commission for Consumer Protection, please visit: www.kzp.bg
The Address of the General Conciliation Commission of the Commission for Consumer Protection in Sofia *
Slaveykov Square 4 A
The Seller agrees to provide the Buyer with the standard withdrawal form as set out in Appendix 6, which may be downloaded from this link:
The Buyer is not allowed to return swimwear/ bathing suits, underwear, jewellery and glasses. The Vendor reserves the right not to accept the return of these items and not to refund the amount paid by the Customer under Art. 57 of the CPA. For the avoidance of any doubt - when Customer returns swimwear/ bathing suits, lingerie, jewellery and glasses, the Vendor is obliged to return the goods back to the Buyer, with transport costs being borne by the latter.
When returning items back to Vendor, Customer must follow the steps below:
- Send back the original cash receipt of the returned item;
- Specify preferable way of return (commodity replacement, refund);
- Specify bank account details where the buyer wishes to be reimbursed the amount paid;
The return of goods from Buyer to Vendor is done by sending the items back, with Courier, to:
Bulgaria,Vratza 3000,Stoian Zaimov str.39
Upon return of goods, the transport costs are at the Buyer's expense. For the avoidance of any doubt - the return of goods to the Vendor on behalf of the latter is considered a violation of these GTC. For the avoidance of any doubt - goods returned in thic s way will be accepted by Vendor as the latter reserves the right to withhold the amount paid when reimbursing the final amount back to Customer.
The return of goods to Vendor, with "cash on delivery" option is considered to be a violation of the current GTC. For the avoidance of doubt, the returned item/s will not be accepted by Vendor until the "cash" option has been cancelled.
The terms and conditions for return of goods are in accordance with the requirements of the Commission for Consumer Protection.
In case of Order cancellation, the refund of the amount paid by the Buyer is made by Vendor solely by bank transfer.
Vendor is obliged to refund the amount paid by the Buyer within 7 /seven/ days from the date of the Buyer's request for the return goods by submitting a document certifying the return to Vendor.
In the event that the Purchase Order has been paid by debit/ credit card via the Virtual POS Terminal, the amount will be refunded on the card account from which the payment was made.
In the event that the Purchase Order has been paid via ‘’cash on delivery’’, the amount will be refunded on the personal bank account specified by the Customer in Bulgarian Leva (BGN) or EURO.
In connection with the foregoing, the Vendor is not liable for an incorrect bank account. Vendor's liability for refund is terminated at the time of the bank transfer to the account specified by the Customer.
In cases where the Buyer has requested an invoice to a legal entity, the latter receives a Credit Notice from the Vendor.