Exchanges & Returns
Our customers’ satisfaction is important to us and this is why we try to serve you in your best interest.
If the product does not meet your expectations, please contact us within 3 days upon arrival - info@othertheory.com
Whether you opt for a full refund or exchange we are always happy to help.
Goods can be returned within 14 days of the original delivery date. Please use the returns form from inside the package. We have also enclosed a sticker including the return address for your convenience.
Items must be sent back to OTHER THEORY in accordance with the below instructions which apply both for exchange and refunds.
- Items must not be worn; washed; ironed
- All original tags must be attached
If you are not able to return the items within the four-week period, please send us an email and let us know of your intentions to do so - info@othertheory.com
In case we need to return you money for goods or services paid to us with a card, we will refund you by a credit transaction on the card used for the original purchase.
Return the good/s to the below address: Please note that we will need your original order #.
AALIYAH CREATIONS LTD
VAT No: BG206564216
ID No: 206564216
Country: Bulgaria
City: Sofia 1407
Address: Sofia , 4 Ararat st
Phone number: 00359877133199
OTHER THEORY will refund/exchange your purchase as soon as we receive the returned item/s. We will email you once we have received the parcel. Bear in mind that in case of refund the funds may take up to 14 days to appear on your account statement.
Please kindly note that we could refund only the price of the item/s. Other Theory will not be able to refund any charges such as the delivery fee.
When shipping back to OTHER THEORY:
- Please make sure you use traceable postal services and obtain proof of posting, as we are not responsible for parcels damaged or lost in transit. In any of the aforementioned cases, we will make a deduction from the refund for faulty handling.
- Original shipping charges are non-refundable.
- Please mark the parcel as ‘returned goods’ in order to avoid additional duty charges.
- Shipping charges are paid by the sender and are not refundable.
We try to provide the best shopping experience and make our customers feel valued. Please bear in mind that as each case is unique we will deal with it accordingly.