Receiving your items safely and on time is highly important to us.
This is why we only use trusted and traceable courier services.
Delivery and return is entirely at the expense of the customer.
Currently, we provide an express delivery option.
Please make sure that you provide your telephone number when checking out.
This is for your local courier to be able to get in touch with you.
If you have any trouble finding your country of residence, please do not hesitate to contact us at email@example.com
Express Delivery takes 1 - 3 business days.
- Delivery within the EU usually takes up to 5 business days
- Delivery in the US takes 3 – 7 business days
We will send you a confirmation email and tracking number after we have shipped your order. Please note that during busy periods order processing and delivery may take longer than usual.
In case you do not receive a parcel, please do not hesitate to contact us and we will try to solve it in the best possible way.
CUSTOMS AND IMPORT CHARGES
VAT is included in the price.
OTHER THEORY's main warehouse is based in the EU, therefore we ship from the EU.
International shipments may be subject to Customs and/or Import charges. Should any additional charges be imposed, OTHER THEORY is not liable for the payment of these charges and they must be paid by the recipient. In case any parcel is refused and returned to OTHER THEORY by the courier service, the shipping cost will be deducted from the refund amount.
Please consider contacting your local carrier and customs service for more information about domestic costs as this is out of our hands.